98ok Privacy Policy — Your Data, Our Responsibility

98ok is a trusted online gaming and betting platform committed to providing a safe and enjoyable experience for users in Bangladesh. Our Privacy Policy explains what information 98ok collects, why it is collected, and how it is used and stored.

Protecting your privacy in the digital age is a core responsibility for us. 98ok believes that every user's personal data belongs to them, and we are always committed to keeping it secure.

This Privacy Policy applies to all 98ok services — including the website, mobile app, Sports Betting, casino games, bingo, and any other digital services. Our Privacy Policy is reviewed and updated regularly to ensure it remains aligned with current technology and legal standards.

98ok collects your information in several ways. Below is a detailed breakdown of what data is collected and under what circumstances:

We only collect information that is necessary to provide our services. 98ok does not collect data beyond what is needed. Sensitive information such as passwords is never stored in plain text — strong hashing algorithms are always used.

98ok uses the information it collects for specific, legitimate purposes only. Your data will never be used beyond those stated purposes.

• Account management: To create, verify, and manage your account.
• Transaction Processing: To process deposits, withdrawals, and bonuses.
• Customer Support: To address your questions, complaints, and support requests.
• Security Assurance: To prevent fraud, hacking, and other unlawful activities.
• Legal obligations: To meet applicable legal and regulatory requirements.
• Service Improvement: For analysis to improve your experience.
• Promotional Communications: To send you offers and updates with your consent.

98ok never sells, rents, or shares your personal information for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to complete transactions.
• KYC service provider: Certified third-party organizations for identity verification.
• Cybersecurity Partner: For fraud detection and prevention.
• Legal authorities: When required by a court order or legal obligation.

All third parties we share data with are bound by strict confidentiality agreements and may only use that information for the specified purpose.

98ok uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

98ok uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure site security — the site cannot function properly without these.
• Functional Cookie: To remember your preferences such as language and theme.
• Analytics cookies: For site performance analysis and improvement.
• Security Cookie: For fraud detection and prevention.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect some site functionality.

98ok employs industry-leading security measures to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transfers.
• Database storage encrypted with AES-256.
• Two-Factor Authentication (2FA) support.
• Real-time fraud detection system.
• Regular cybersecurity audits and penetration testing.
• DDoS protection and firewall.
• Strict access controls — only authorized personnel can access user data.

In the event of a data breach, 98ok will notify affected users within the legally required timeframe and take all necessary action.

98ok retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose it was collected for:

• Account information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• Gaming Log: Up to 2 years for dispute resolution.
• Support Contact: Up to 1 year after the issue is resolved.
• Cookie and session data: After the session ends or expires.

Once the retention period expires, data is securely deleted or irreversibly anonymized. Some data may be retained longer due to legal obligations.

You have a number of important rights over your personal information. 98ok fully respects all of these rights:

To exercise any of these rights, contact 98ok Support. We typically respond to requests within 30 days. Some information may need to be retained due to legal obligations.

98ok is an 18+ platform. We do not knowingly collect information from minors. Age is verified at registration and confirmed again during the KYC process.

To learn more about our minor protection measures, please visit our Responsible Gaming View Page.

98ok works with a number of trusted third-party services to operate the platform. Each third party follows its own privacy policy and is bound by strict data processing agreements with us.

• Payment Gateway: Mobile Banking, Nagad, Rocket, and other certified payment processors.
• KYC Provider: Internationally recognized organizations for identity verification.
• Cloud Service: For secure data hosting and backup.
• Analytics tools: To analyze site performance and improve the user experience.

98ok is not responsible for the services or privacy practices of these third parties. We recommend reading their individual privacy policies.

98ok may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:

• Displaying notifications on the platform.
• Notification sent to registered email.
• The date of the update is noted at the top of this page.

Continuing to use 98ok after any changes are made means you accept the updated policy. We recommend visiting this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to the 98ok support team. We are always ready to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.
• Response Time: Usually within 48 hours.

For formal data protection requests, please clearly state the subject of your request and contact us from your registered email so we can verify your identity.